Frequently Asked Questions
Q:What is your return policy?
A:We accept returns within 14 days of delivery date, All returned items must be in their original condition and packaging. All refunds will be minus any delivery charges.
Q:Do you combine shipping?
A:Depending on the items purchased it is sometimes possible to combine shipping, Especially on larger items which will be sent via the pallet network. Please contact us for further details.
Q:When can I expect my order to arrive?
A:We send most bench orders via a 24hr courier service and all other items via 2-3 day courier service, unless otherwise stated.
Q:How much is the Shipping and Handling Charge?
A:Shipping and handling charges vary depending on the item purchased. Each item listed will have it's own charge dependent on it's weight and size. If you are unsure or would like further information please contact us.
Q:How much experience does your company have?
A:We are a family run business with over 10 years experience.
Q:Are your benches strong?
A:Our benches are built to a commercial quality, they are strong and built to last.
Q:Are your benches treated?
A:The wood used in the construction of our benches is treated, It comes from our supplier with a 15 year guarentee against wood rot and insect infestation.
Q:Are your benches stained?
A:We leave the benches with a natural finish, giving the customer the choice to add the finish they require.
Q:Can I have a parasol hole?
A:We can add a parasol hole to your bench free of charge, please let us know this is required when placing your order.
Q:Can I choose my delivery time?
A:Our standard 2-3 day delivery does not offer this facility, however we can arrange a next day or timed delivery at an additional cost, Please contact us for a price if these services are required.
Q:What do I do if my order arrives damaged?
A:If you have purchased delivery insurance then your order will be covered up to the full value and we can provide you with a replacement at no extra cost. You must sign the drivers paperwork 'damaged' for this to be valid. If you don't have time to open the item and look sign for the item as unchecked and report any problems to us immediately.
A:We accept returns within 14 days of delivery date, All returned items must be in their original condition and packaging. All refunds will be minus any delivery charges.
Q:Do you combine shipping?
A:Depending on the items purchased it is sometimes possible to combine shipping, Especially on larger items which will be sent via the pallet network. Please contact us for further details.
Q:When can I expect my order to arrive?
A:We send most bench orders via a 24hr courier service and all other items via 2-3 day courier service, unless otherwise stated.
Q:How much is the Shipping and Handling Charge?
A:Shipping and handling charges vary depending on the item purchased. Each item listed will have it's own charge dependent on it's weight and size. If you are unsure or would like further information please contact us.
Q:How much experience does your company have?
A:We are a family run business with over 10 years experience.
Q:Are your benches strong?
A:Our benches are built to a commercial quality, they are strong and built to last.
Q:Are your benches treated?
A:The wood used in the construction of our benches is treated, It comes from our supplier with a 15 year guarentee against wood rot and insect infestation.
Q:Are your benches stained?
A:We leave the benches with a natural finish, giving the customer the choice to add the finish they require.
Q:Can I have a parasol hole?
A:We can add a parasol hole to your bench free of charge, please let us know this is required when placing your order.
Q:Can I choose my delivery time?
A:Our standard 2-3 day delivery does not offer this facility, however we can arrange a next day or timed delivery at an additional cost, Please contact us for a price if these services are required.
Q:What do I do if my order arrives damaged?
A:If you have purchased delivery insurance then your order will be covered up to the full value and we can provide you with a replacement at no extra cost. You must sign the drivers paperwork 'damaged' for this to be valid. If you don't have time to open the item and look sign for the item as unchecked and report any problems to us immediately.
